Ordering & Shipping

Payment

  • Online, by Credit Card
    • Add your items to the cart. Checkout when you are ready.
  • By Phone, with a Credit Card
    • Give us a call. We would love to chat, and help you place your order.
  • By Purchase Order – For U.S. and Canadian school districts and libraries only.
    • Email or Fax your purchase order to TeacherGeek
    • Minimum Purchase Order: $100
    • PO Shipping: See Shipping Rates below.
    • Payment terms: Net 30 days

    Please make checks payable to DoodleFace

    Email: doodle@doodleface.com

    Phone: 888-876-5430

    DoodleFace, 16551 Ridge Rd, Holley, NY 14470, United States

     

    Shipping 

     


    Order Processing

    • All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after payment confirmation.
    • You will receive an order confirmation email with tracking information once your order has shipped.
    • Orders placed after 12 PM (EST) may be processed the following business day.

    Shipping Methods & Delivery Times

    Domestic Shipping (United States)

    Shipping Method Estimated Delivery Time
    Standard Shipping 3-5 business days
    Express Shipping 2-3 business days
    Overnight Shipping 1 business day (if ordered before 12 PM EST)

    International Shipping

    Region Estimated Delivery Time
    Canada 7-10 business days
    Europe 10-14 business days
    Australia/New Zealand 14-21 business days
    Rest of World 14-30 business days

    Note: International delivery times are estimates and do not include potential customs processing time, which varies by country.

    Tracking Information

    • Tracking information will be emailed to you once your order ships.
    • You can also track your order by logging into your account on our website.
    • If you have not received tracking information within 3 business days of placing your order, please contact our customer service team.

    Shipping Restrictions

    • We currently do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations.
    • Some products may not be available for international shipping due to import/export restrictions.
    • For specific shipping restrictions or questions about your location, please contact our customer service team.

    International Orders & Customs

    • International customers are responsible for all duties, import taxes, and customs fees imposed by their country.
    • We are not responsible for delays due to customs processing.
    • We cannot declare merchandise values lower than the actual purchase price or mark items as "gifts" to avoid customs fees.

    Shipping Address

    • It is the customer's responsibility to provide accurate shipping information.
    • Orders shipped to incorrect addresses provided by the customer are not eligible for refunds or reshipment at our expense.
    • If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee address changes once an order has been processed.

    Damaged or Lost Items

    • If your package arrives damaged, please retain all packaging and contact our customer service team within 48 hours.
    • For packages marked as "delivered" but not received, please check with your local postal service and neighbors. If you still cannot locate your package, contact our customer service team within 7 days of the delivery date.
    • We are not responsible for packages that are reported lost or damaged more than 14 days after the delivery date.

    Changes to This Policy

    We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.